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  • RTO: 50384

WA Academy Fee for Service Enrolment Agreement

Enrolment Refund Policy

This policy applies to students and parents/guardians of students under the age of 18 enrolling in a course at WA Academy.

Please note: If paying by credit card a 2% surcharge applies and will be added at time of processing (online or offline) by WA Academy.

Fee for Service Refund Policy

  1. I acknowledge that on submitting the online enrolment form I become liable to pay the full amount, whether or not I attend all the classes or withdraw before the end of the course.
  2. Should I wish to withdraw prior to commencement, a cancellation fee of 25% of the total course fee will be charged.
  3. I should understand that delays in paying my fees may result in my exclusion from class.
  4. I understand that all my fees must be paid in full otherwise I will not be able to sit my final examinations, receive my results or receive my qualifications.
  5. Payments of more than 7 days overdue may incur a bookkeeping fee of $5.00 per week.
  6. I understand the college cannot accept responsibility for any accident, injury damage or loss of property through negligent and or inappropriate behaviour.
  7. I agree the college will calculate the final payment date and I will pay my fees in full by this date.
  8. I agree to indemnify the college in respect to all debt collection costs and commissions as a result of my fees becoming outstanding for a period of greater than 30 days.
  9. Deferments can only be granted on a case by case basis, application for deferments must be in writing and lodged in person or by email. Confirmation of deferment acceptance will be sent to you, otherwise the onus remains on the student to attend class. Deferment will only be granted for a maximum of 12 months in any case, and no exception can or will be made.

Apprenticeship & Traineeship Refund Policy

Should a student wish to withdraw from the WA Academy, withdrawal must be provided in written form to ensure that the student is eligible for appropriate refund see below details.

Requests for refunds must be made within 2 weeks of the students intended withdrawal date, unless otherwise stated.

Full Refunds

A full refund only applies under the following conditions:

  1. If the qualification/module/unit of competency is cancelled or rescheduled to a time unsuitable to the student.
  2. If WA Academy are in a position that they are not able to accommodate the student in a placement.

Part Refunds

A partial refund is available under the following conditions:

  1. The student withdraws within 4 weeks of commencement.
  2. The student withdraws prior to the delivery of 25% of the unit competency. Note: A partial refund consists of a return of 100% of course fee, 50% of resource fee.

Pro-Rata Refund

A pro-rata refund is available if the student withdraws for reasons of personal circumstances that are beyond their control, namely:

  1. Serious Illness
  2. Injury/Disability
  3. Other exceptional reasons at the discretion of the accounts officer. Note: In all of the above cases, relevant documentation is required, example medical certificate

While we appreciate that changes can occur in student’s lives, either financially or personally, no circumstances will constitute any loss of responsibility towards the good financial status of your enrolment.

By submitting the online enrolment form I acknowledge that I have read and understood the refund policy and that I am enrolling into a course at WA Academy.

Terms and Conditions – Refunds, Fees & Deferments

By enrolling in a course with WA Academy, you agree to the following terms and conditions relating to your fees, refunds, and enrolment obligations.

  1. Withdrawal Before Course Commencement

    If you withdraw prior to the official course start date, a 25% cancellation fee will be applied. This fee covers administrative and processing costs incurred by WA Academy.

  2. Course Fee Liability

    Upon signing this agreement, you become legally responsible for the full course fee, regardless of attendance, completion, or withdrawal after the course has commenced.

    No refund will be provided for withdrawals after the course has commenced, except where required under Australian Consumer Law or in exceptional circumstances, at the discretion of WA Academy.

  3. Provider Default or Course Cancellation

    If WA Academy is unable to deliver the course in full, a refund of a portion of the unused tuition fees will be provided, or an alternative arrangement offered at no additional cost to the student.

  4. Late Payments

    Fees not paid by the due date may result in:

    • Suspension from classes or access to course materials until payment is settled
    • Referral to a debt collection agency if fees remain unpaid over 30 days
  5. Final Payment Date

    WA Academy will provide you with a final payment schedule. All fees must be paid in full by the agreed date to remain enrolled and eligible for assessments and certification.

  6. Non-Payment Consequences

    If your account remains outstanding:

    • You may be excluded from attending classes or accessing resources
    • You will not be permitted to sit assessments, receive results, or be issued with a qualification
    • You will be liable for all debt recovery costs, including any collection agency commissions and legal fees
  7. Deferment Policy

    Requests to defer enrolment must:

    • Be submitted in writing using the official Deferment Form and sent via email
    • Receive written approval from WA Academy via email. Students are required to continue attending classes until deferment has been officially approved
    • Be limited to a maximum period of 12 months. No extensions beyond this period will be granted under any circumstances
    • Each student is permitted one (1) deferment per qualification only
  8. Complaints and Appeals

    You have the right to access WA Academy’s formal Complaints and Appeals Policy, which is fair, confidential, and free of charge. If you are dissatisfied with any aspect of your course or service, you are encouraged to raise your concerns through this process as soon as the issue arises.

  9. Privacy and Use of Personal Information

    WA Academy collects and stores personal information in line with the Commonwealth Privacy Act 1988, Western Australian State Privacy and Responsible Information Sharing Act 2024, and government reporting requirements (AVETMISS). Your information may be shared with relevant government authorities as required but will not be disclosed to third parties without your consent.

  10. Acknowledgement

    By signing this agreement, you confirm that:

    • You have received, read, and understand the course information and fee schedule
    • You understand your obligations as a student of WA Academy
    • You are aware of your rights under Australian Consumer Law and the Standards for RTOs 2025