The Certiﬁcate II in Retail Cosmetics (SHB20116) is a nationally recognised qualiﬁcation under the Hairdressing and Beauty Services Training package (SHB). This qualiﬁcation has been designed for those individuals who wish to be employed in a retail sales position involved in a range of tasks to sell and demonstrate beauty or cosmetic products, following routines and procedures and working under direct supervision. This qualiﬁcation provides a pathway to work as a retail sales consultant in any business that sells beauty or cosmetic products and services. This can include retail outlets such as cosmetic counters, department stores/pharmacies or beauty and hairdressing salons. These individuals possess a range of well-developed technical and customer service skills where discretion and judgement is required and are responsible for their own outputs. This includes client consultation, retailing skills and application of makeup services.