SHB20116 The Certificate II in Retail Cosmetics is a nationally recognised qualification under the Hairdressing and Beauty Services Training package (SHB).

This qualification has been designed for those individuals who wish to be employed in a retail sales position involved in a range of tasks to sell and demonstrate beauty or cosmetic products, following routines and procedures and working under direct supervision. This qualification provides a pathway to work as a retail sales consultant in any business that sells beauty or cosmetic products and services. This can include retail outlets such as cosmetic counters, department stores/pharmacies or beauty and hairdressing salons. These individuals possess a range of well-developed technical and customer service skills where discretion and judgement is required and are responsible for their own outputs. This includes client consultation, retailing skills and application of make-up services.

SHB20116 The Certificate II in Retail Cosmetics may also be utilised as a stepping stone to higher qualifications. Suggested qualifications include SHB30215 Certificate III in Make-up, CUA51015 Diploma of Screen and Media – Specialist Make-up Services, SHB30115 Certificate III in Beauty Services and SHB40115 Certificate IV in Beauty Therapy